Occasionally eGift cards are intercepted by spam filters; please check with the recipient to see if their eGift card is in their spam or junk folders. It is also possible that the email address was incorrectly entered at the time of purchase; please check the email address you entered for the recipient.
You can also resend the eGift card by entering the email address and confirmation number associated with the eGift card, then selecting the "Track" button. Once the eGift card appears, select the "Send" button. Enter the appropriate email address and select "Submit." The gift card has now been resent.